Refund and Return Policy

At FloorArt, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You initiate the return process within 30 days of receiving your order.
  • You provide proof of purchase, such as the order number or receipt.

Certain items are not eligible for return, including:

  • Custom-made or personalized items.
  • Items marked as non-returnable in the product description.
  • Items that have been damaged due to misuse or negligence.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [insert contact information] to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our customer support team will review your request and provide you with a return authorization number (RMA) and instructions on how to return the item(s).

Please note that returns without a valid RMA number may not be accepted.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or the item is defective). We recommend using a trackable shipping service and insuring the return shipment, as we are not responsible for items lost or damaged in transit.

If the return is due to our error, we will provide you with a prepaid shipping label or reimburse you for the return shipping costs, upon receipt of the returned item(s).

4. Inspection and Processing

Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 1. If the return is approved, we will process your refund or exchange within 7-10 business days.

We reserve the right to refuse a return if the item(s) do not meet the eligibility criteria or if there is evidence of misuse or damage caused by the customer.

5. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.

The refund amount will include the purchase price of the item(s) plus any applicable sales tax. Shipping costs are non-refundable, unless the return is due to our error.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please indicate this when initiating the return process. Exchanges are subject to availability. If the desired item is not available, we will issue a refund instead.

You are responsible for the cost of shipping the original item back to us. We will cover the cost of shipping the replacement item to you, provided the exchange is due to our error.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [insert contact information]. We will work with you to resolve the issue, which may include providing a replacement, issuing a refund, or offering a discount.

Please provide photos or videos of the damaged or defective item, as this will help us expedite the resolution process.

8. Cancellations

You may cancel your order at any time before it has been shipped. To cancel your order, please contact us immediately at [insert contact information]. If your order has already been shipped, you will need to initiate a return once you receive the item(s).

9. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at [insert contact information]. We are here to assist you and ensure your satisfaction.