Thank you for shopping at FloorArt! This Shipping Policy outlines the terms and conditions related to the shipment of your orders. By placing an order with us, you agree to the following terms.
1. Shipping Destinations
We currently ship to addresses within Australia. We do not ship to international destinations at this time. Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses.
2. Shipping Methods and Costs
We offer several shipping methods to meet your needs. The available shipping methods and associated costs will be displayed at checkout. Shipping costs are calculated based on the weight, dimensions, and destination of your order.
Our standard shipping options include:
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, and peak shipping seasons.
3. Order Processing Time
Orders are typically processed within 1-2 business days of receipt. Processing time includes verifying your order, preparing the items for shipment, and packaging them securely. Orders placed on weekends or holidays will be processed on the next business day.
You will receive a shipping confirmation email with tracking information once your order has been shipped. You can use this information to track the status of your shipment online.
4. Shipping Carriers
We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. Our primary shipping carriers include:
The specific carrier used for your order will depend on the shipping method selected and the destination of your order.
5. Delivery Timeframes
Delivery timeframes vary depending on the shipping method selected and the destination of your order. Please refer to the estimated delivery times provided at checkout for more information.
Please note that delivery timeframes are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, and peak shipping seasons.
6. Shipping Restrictions
Some items may be subject to shipping restrictions due to their size, weight, or hazardous nature. These restrictions will be noted in the product description. We are unable to ship restricted items to certain locations.
7. Order Tracking
You can track the status of your order online using the tracking information provided in your shipping confirmation email. Simply click on the tracking link to view the latest updates on your shipment.
If you have any questions or concerns about the status of your order, please contact our customer support team at [insert contact information].
8. Lost or Damaged Shipments
In the event that your order is lost or damaged during shipment, please contact our customer support team immediately at [insert contact information]. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.
Please retain all original packaging and documentation in case the shipping carrier needs to inspect the shipment.
9. Shipping Insurance
Shipping insurance is available for purchase at checkout. Shipping insurance protects your order against loss or damage during shipment. If you choose to purchase shipping insurance, you will be reimbursed for the full value of your order in the event of loss or damage.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at [insert contact information]. We are here to assist you and ensure your satisfaction.
